Frequently Asked Questions

We have answered some of the most common questions about Sage & Hare Gift Bundles, ordering and delivery below.

If you cannot find the answer you need, please email us at tina@sageandhare.co.uk.

What is a Sage & Hare Gift Bundle?

A Sage & Hare Gift Bundle is a thoughtfully coordinated selection of stationery, reading accessories, homeware and other lovely gifts.

Some gift bundles are curated around a colour or theme, while others contain a fixed selection of products. The individual product description will explain what you can expect.

Are your Gift Bundles mystery boxes?

Our curated gift bundles contain an element of surprise, but they are not filled with random products.

Every item is carefully chosen to complement the colour, theme and overall style of the bundle. The photographs show the type, quality and appearance of the products you can expect.

Will I receive the exact products shown in the photographs?

For curated gift bundles, the photographs are examples and the exact products may vary.

If a product is unavailable, we will choose a suitable alternative that complements the bundle’s colour, theme, quality and value.

When a gift bundle or gift set contains fixed products, the exact contents will be clearly listed in the product description.

Will my Gift Bundle contain duplicate items?

We do not intentionally include duplicate products within the same gift bundle.

Products may occasionally be similar, such as different styles of pens, notebooks or accessories, but each will be selected to add something useful to the overall bundle.

What is the difference between the sizes?

Larger gift bundles contain a more generous selection and may include additional products, larger pieces or higher-value items.

The difference is not always based on item count alone. The available sizes and prices will be shown on the individual product page.

Can I request particular colours or themes?

Yes. If you have a favourite shade, colour combination or theme, add a note when placing your order.

For more personalised choices, our Build Your Own Gift Bundle allows you to tell us more about the colours, interests and themes you would like us to use.

Can I ask you not to include something?

Yes. If there is something you would prefer not to receive, such as hair accessories or a particular colour, add it to your order notes.

We will always do our best to accommodate reasonable requests, although this depends on suitable stock being available.

If something is particularly important, please contact us before ordering.

Can I choose every item in my Gift Bundle?

Our gift bundles are curated by Tina, so individual products are not normally chosen from a list.

You can tell us about your preferences through the Build Your Own Gift Bundle, but part of the experience is allowing us to create a balanced collection for you.

If you would prefer to know exactly what you are receiving, choose one of our fixed gift sets or shop our individual products.

Are Gift Bundles suitable for children?

Some gift bundles can be adapted for younger recipients, but not every product will be suitable for every age.

Please contact us before ordering for a child and tell us their age so we can confirm whether we can create something appropriate.

Will my order arrive gift-wrapped?

Our gift bundles are carefully arranged, and hand-packed as part of the Sage & Hare experience.

Presentation for individual products and fixed gift sets may vary, so please check the relevant product description.

Can I send an order directly to someone as a gift?

Yes. Enter the recipient’s address as the delivery address during checkout.

If you would like us to include a short gift message, add it to the order notes when placing your order.

How much is UK delivery?

Standard UK delivery costs £3.99

Standard delivery is free on UK orders over £40. Express Delivery is also available at checkout for an additional charge (£6.99)

Please see our Delivery Information page for full details.

How long will my order take to arrive?

UK Standard Delivery usually takes 2–5 working days following dispatch.

UK Express Delivery is prioritised and usually takes 1–2 working days following dispatch. Delivery times are estimates and arrival on a particular date cannot be guaranteed.

Do you deliver internationally?

We currently deliver to:

• United States
• Canada
• Australia
• New Zealand

We do not currently deliver to the EU.

International delivery usually takes 7–14 working days following dispatch, although customs and local delivery services may cause delays.

Will my order be tracked?

Where tracking is available, the details will be emailed to you after your order has been dispatched.

Please allow a little time for the tracking information to update.

Can I return an item?

You may notify us that you wish to return an eligible item within 14 days of receiving it.

Different conditions may apply to clearly personalised or custom-made products. Faulty, damaged or incorrect items remain protected.

Please read our Returns & Refunds page before sending anything back.

What should I do if something arrives damaged or incorrect?

Please email tina@sageandhare.co.uk as soon as reasonably possible.

Include your name, order number, a description of the problem and clear photographs where appropriate. We will review the issue and arrange the most suitable solution.

Please do not return the item before contacting us, as a return may not always be necessary.

How can I contact Sage & Hare?

Please email us at tina@sageandhare.co.uk.

We are always happy to help with product questions, special requests or an existing order.