Returns & Refunds

We hope you love your Sage & Hare order. However, if something isn’t quite right, please contact us and we will do our best to help.

Changing Your Mind

You may cancel your order and request a return by contacting us within 14 days of receiving it.

After notifying us, you have a further 14 days to return the item.

Please email info@sageandhare.co.uk before sending anything back. Include your name, order number and the item or items you would like to return. We will then provide the return instructions.

Returning Your Order

Returned items should be:

• Unused and in their original condition
• Returned with their original packaging where possible
• Packaged carefully to prevent damage in transit

You may inspect an item as you would in a shop. However, we may reduce the refund if an item has been used, damaged or handled more than reasonably necessary.

We recommend obtaining proof of postage, as returned items remain your responsibility until they reach us.

Return Delivery Costs

If you are returning an order because you have changed your mind, you are responsible for the return delivery cost.

If an item is faulty, damaged, incorrect or not as described, Sage & Hare will cover the reasonable cost of returning it where a return is required.

Refunds

Once we receive and inspect your return, we will confirm whether the refund has been approved.

Approved refunds will be issued to the original payment method within 14 days of receiving the returned goods, or receiving evidence that they have been sent back, whichever is earlier.

Your bank or payment provider may take additional time to show the refund in your account.

Where applicable, we will also refund the original standard delivery charge. If you selected a more expensive delivery option, such as Express Delivery, the additional delivery cost will not normally be refunded.

Exchanges

We do not operate an automatic exchange service.

If you would like a different product, please return the original item and place a new order. If we have sent an incorrect or faulty item, please contact us so we can arrange the most appropriate solution.

Personalised and Custom-Made Items

We cannot normally accept change-of-mind returns for items that have been made to your specifications or clearly personalised for you.

This does not affect your rights if an item is faulty, damaged, incorrect or not as described.

Sale Items

Sale items may be returned under the same conditions as full-price items.

Faulty, Damaged or Incorrect Items

Every order is carefully checked and packed before leaving our Surrey studio. If something arrives damaged, faulty or incorrect, please email info@sageandhare.co.uk as soon as reasonably possible.

Please include:

• Your name and order number
• A description of the problem
• Clear photographs where appropriate

We will review the issue and arrange a replacement, refund or another suitable solution.

Please do not return a damaged or incorrect item before contacting us, as a return may not always be necessary.

Cancelling Before Dispatch

If you need to cancel or amend an order before it has been dispatched, please contact us as soon as possible.

We will always help where we can, but we cannot guarantee that an order can be changed once packing or personalisation has begun.

Your Consumer Rights

Nothing in this policy affects your statutory rights.

Need Some Help?

For questions about a return, refund or existing order, please email info@sageandhare.co.uk. 

We are always happy to help.